Current issues of communication interaction between government and public discussion during the spread of coronavirus infection 2019-NCOV

Abstract

The article examines current issues of improving communication between public authorities and the public during the spread of coronavirus infection 2019-nCoV. Communications in public administration and the main elements of the communication process are described. The concepts of "communication" and "informing" are distinguished. Some practical tools for informing the population about COVID-19 in Ukraine are described. The role of crisis communications during the pandemic has been studied. The main advantages and disadvantages of the process of the formation of communication interaction between public authorities and the public are given. Ways to reduce resistance to change and improve feedback in the communication system are suggested.